{"id":10603,"date":"2024-06-21T11:30:58","date_gmt":"2024-06-21T16:30:58","guid":{"rendered":"https:\/\/itbx.co\/?page_id=10603"},"modified":"2024-09-02T10:24:13","modified_gmt":"2024-09-02T15:24:13","slug":"gestor-virtual-omnicanal","status":"publish","type":"page","link":"https:\/\/itbx.co\/en\/omnicanal\/call-center-cloud\/gestor-virtual-omnicanal\/","title":{"rendered":"Omnichannel Virtual Manager"},"content":{"rendered":"
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\n Omnichannel Virtual Manager <\/h1>\n

The new features of the Omnichannel Virtual Manager optimize mass contact by enabling a seamless transition to other support channels, providing an exceptional service experience for your customers<\/p>\n\n <\/div>\n <\/div>\n\n <\/div>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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More than just a module, the Omnichannel Virtual Manager <\/i> is a strategic ally that allows you to:<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\n\t\t\t\t\t\tOptimize Mass Contact\t\t\t\t\t<\/span>\n\t\t\t\t<\/h6>\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tStreamline mass communications with your customers, enabling a seamless transition to channels such as WhatsApp, SMS, and more\t\t\t\t\t<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\tMaximize Effectiveness\t\t\t\t\t<\/span>\n\t\t\t\t<\/h6>\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tAdvanced algorithms ensure maximum effectiveness in record time, even performing smart retries on busy or unanswered numbers\t\t\t\t\t<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\tDeliver an Unmatched Experience\t\t\t\t\t<\/span>\n\t\t\t\t<\/h6>\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tGuide your customers to the most convenient channel for them, offering a personalized and satisfying experience\t\t\t\t\t<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Main Features<\/h6>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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New<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n
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Personalized Agent Transfer<\/h3>\n\t\t\t\t\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\tThis feature facilitates the automatic transfer of calls to specific agents based on the customer's phone number. This ensures that each interaction is directed to the most appropriate expert, optimizing query resolution efficiently.\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\n\t\t<\/article>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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New<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n
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Initiate Conversation with WhatsApp<\/h3>\n\t\t\t\t\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\tThis feature allows sending messages to start conversations through WhatsApp, offering the option to interact with a Chatbot, Chat Center, or Personal WhatsApp. It's an effective way to keep communication active and address queries immediately.\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\n\t\t<\/article>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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Send SMS with Access Links<\/h3>\n\t\t\t\t\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\tThis feature enables sending SMS with links to other channels such as WhatsApp, Web Support, video calls, and more. It expands communication options, adapting to customer preferences for a personalized and convenient experience.\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\n\t\t<\/article>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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New<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n
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Scheduling in Callback Campaigns<\/h3>\n\t\t\t\t\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\tThis tool enables automatic scheduling of calls within specific Callback campaigns. This functionality helps optimize contact time with customers, enhancing the effectiveness of follow-up and support campaigns.\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\n\t\t<\/article>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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New<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n
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Transfer to Satisfaction Survey<\/h3>\n\t\t\t\t\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\tWith this feature, customers can be automatically directed to a satisfaction survey. It facilitates the collection of valuable feedback to continuously improve service quality, gather comments and expectations, and enhance the customer experience.\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\n\t\t<\/article>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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New<\/h4>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n
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Interaction with Measurement<\/h3>\n\t\t\t\t\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\tThis feature allows interacting with customers through options such as answering questions or pressing numbers to indicate actions taken. These data points enable your company to measure trends and generate detailed reports and insights about customer behavior and needs\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\n\t\t<\/article>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\n Additionally, with the ITBX Omnichannel Virtual Manager, you can achieve: <\/h3>\n

<\/p>\n\n <\/div>\n <\/div>\n\n <\/div>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\tSeamless Integration\t\t\t\t\t<\/span>\n\t\t\t\t<\/h6>\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tIntegrates perfectly with your ITBX Cloud platform\t\t\t\t\t<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\tAdaptable to the needs of businesses of all sizes\t\t\t\t\t<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\tGain detailed insights into the performance of your campaigns and advanced analytics\t\t\t\t\t<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\n\t\t Find this new tool included in the Business and Enterprise plans<\/span>\n\t\t <\/div>\n\t\t \n
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Gestor Virtual Omnicanal Las nuevas funciones del Gestor Virtual Omnicanal, optimizan el contacto masivo al permitir una transici\u00f3n fluida a otros canales de atenci\u00f3n y brindar una gran experiencia de servicio a tus clientes M\u00e1s que un simple m\u00f3dulo, el … Read More<\/a><\/p>","protected":false},"author":1,"featured_media":10659,"parent":1183,"menu_order":5,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"yoast_head":"\nGestor Virtual Omnicanal | Contacto Inteligente<\/title>\n<meta name=\"description\" content=\"Las nuevas funciones del Gestor Virtual Omnicanal, optimizan el contacto masivo al permitir una transici\u00f3n fluida a otros canales de atenci\u00f3n y brindar una gran experiencia de servicio a tus clientes.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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