{"id":10850,"date":"2024-07-23T12:23:23","date_gmt":"2024-07-23T17:23:23","guid":{"rendered":"https:\/\/itbx.co\/?page_id=10850"},"modified":"2024-07-23T12:32:07","modified_gmt":"2024-07-23T17:32:07","slug":"espera-omnicanal","status":"publish","type":"page","link":"https:\/\/itbx.co\/en\/omnicanal\/call-center-cloud\/espera-omnicanal\/","title":{"rendered":"Omnichannel Wait"},"content":{"rendered":"
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\n Omnichannel Wait <\/h1>\n

This new tool provides users in a waiting queue with an enhanced experience. They can now also choose to be attended through other channels <\/p>\n\n <\/div>\n <\/div>\n\n <\/div>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Ensure a Smoother and More Efficient Customer Service Experience adapt to users' preferences and needs.<\/h5>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\n\t\t\t\t\t\tFlow Creation\t\t\t\t\t<\/span>\n\t\t\t\t<\/h6>\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tDesign multiple options to create omnichannel support flows and integrate various communication channels for a consistent and personalized experience.\t\t\t\t\t<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\tMinimize Abandonment\t\t\t\t\t<\/span>\n\t\t\t\t<\/h6>\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tSignificantly reduce queue and inbound campaign abandonment with advanced queue management solutions that shorten wait times.\t\t\t\t\t<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\tMass Attention\t\t\t\t\t<\/span>\n\t\t\t\t<\/h6>\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tEnable controlled mass handling of inbound traffic with campaign saturation, maintaining optimal service levels in call centers through intelligent technologies.\t\t\t\t\t<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Main Features<\/h6>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Initiate Conversation with WhatsApp<\/h3>\n\t\t\t\t\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\tThis feature allows sending messages to start conversations through WhatsApp, offering the option to interact with a Chatbot, Chat Center, or Personal WhatsApp. It's an effective way to keep communication active and address queries immediately.\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\n\t\t<\/article>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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Send SMS with Access Links<\/h3>\n\t\t\t\t\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\tThis feature enables sending SMS with links to other channels such as WhatsApp, Web Support, video calls, and more. It expands communication options, adapting to customer preferences for a personalized and convenient experience.\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\n\t\t<\/article>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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Scheduling in Callback Campaigns<\/h3>\n\t\t\t\t\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\tThis tool allows for the automatic scheduling of calls within specific Callback campaigns, helping to optimize contact time with customers and improve the effectiveness of follow-up and support campaigns.\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\n\t\t<\/article>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\n Additionally, with ITBX Omnichannel Wait, you can achieve: <\/h3>\n

<\/p>\n\n <\/div>\n <\/div>\n\n <\/div>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\tSeamless Integration\t\t\t\t\t<\/span>\n\t\t\t\t<\/h6>\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tIntegrates perfectly with your ITBX Cloud platform\t\t\t\t\t<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\tAdaptable to the needs of businesses of all sizes\t\t\t\t\t<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\tAdvanced Analytics\t\t\t\t\t<\/span>\n\t\t\t\t<\/h6>\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tGain detailed insights into the performance of your campaigns and advanced analytics\t\t\t\t\t<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\n\t\t Find this new tool included in the Startup, Business, and Enterprise plans<\/span>\n\t\t <\/div>\n\t\t \n
\n\n \n \n View Plans <\/a>\n <\/div>\n \t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Some of Our Clients: Leaders in Service with ITBX<\/h6>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\"el<\/figure><\/div>
\"Bsecure\"<\/figure><\/div>
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\"seguroparaviaje.com\"<\/figure><\/div>
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\"Logo-Anato-Blancobn\"<\/figure><\/div>\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

Espera Omnicanal Esta nueva herramienta permite a los usuarios que est\u00e1n en una cola de espera una experiencia mejorada. Ahora tambi\u00e9n pueden optar por ser atendidos a trav\u00e9s de otros canales. Garantiza una experiencia de atenci\u00f3n al cliente m\u00e1s fluida … Read More<\/a><\/p>","protected":false},"author":1,"featured_media":10852,"parent":1183,"menu_order":5,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"yoast_head":"\nEspera Omnicanal | Contacto Inteligente<\/title>\n<meta name=\"description\" content=\"La nueva herramienta Espera Omnicanal ofrece a los usuarios que est\u00e1n en una cola de espera una experiencia mejorada. 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