{"id":1181,"date":"2020-06-25T16:48:46","date_gmt":"2020-06-25T21:48:46","guid":{"rendered":"http:\/\/beta1.itbx.co\/?page_id=1181"},"modified":"2025-04-28T17:45:10","modified_gmt":"2025-04-28T22:45:10","slug":"pbx-virtual","status":"publish","type":"page","link":"https:\/\/itbx.co\/en\/omnicanal\/pbx-virtual\/","title":{"rendered":"Virtual PBX"},"content":{"rendered":"
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Design the Best Service with Your Virtual and Intelligent PBX<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Your team needs tools that are useful, easy to use, and effective<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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The Best Communication Starts with Your Virtual PBX<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Simplify and optimize every digital human contact with your customers through your Virtual PBX
<\/span>No upfront investments, no restrictive contracts\u2014pay only for what you use<\/span><\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Key Features of Your Virtual PBX<\/h3>\n

Deliver the best service experience at every touchpoint<\/p>\n <\/div>\n <\/div>\n <\/div>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\tInteractive IVR via API
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\n\t\t\t\t\t\tCorporate welcome messages, efficient and intelligent service flows, and API integration for data queries, Text-to-Speech, and Speech-to-Text. \t\t\t\t\t<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\tDesign overflow handling for when a user is unavailable due to schedule, traffic, or source. Follow me if I\u2019m offline to my mobile. Intelligent queues by department.\t\t\t\t\t<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\tEasily store and monitor all company calls online. All our plans include 6 months of unlimited recording. Custom extension options available.\t\t\t\t\t<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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with or without Internet<\/br>\t\t\t\t\t<\/span>\n\t\t\t\t<\/h6>\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tConnect quickly and easily from any device, including PC, smartphone, or IP phone. With a stable internet connection or even without internet to your mobile number. Remote work and multi-site solutions.\t\t\t\t\t<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\tGain a quick and effective overview of your traffic and service behavior by area and department. Make real-time decisions.\t\t\t\t\t<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\tReports, Measurement, and Surveys\t\t\t\t\t<\/span>\n\t\t\t\t<\/h6>\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tMaintain full control. Reports on all types of incoming and outgoing traffic. When, how, and where your customers are served. Simple charts, downloadable reports, and a telephone survey module.\t\t\t\t\t<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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We Specialize in Connecting Companies with Their Customers<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Over 15 Years of Making Clients Happy<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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\n <\/h3>\n

We implement corporate communication solutions based on efficient, stable, and secure technologies that continually enhance your company's service and support.<\/p>\n\n <\/div>\n <\/div>\n\n <\/div>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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The testimonials from recognized companies and success stories across various sectors over the past 15 years are our primary certification and achievement. Experience is not improvised, and your company deserves the best.<\/h6>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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Remote Work is Here to Stay<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Before the pandemic, having an IP and intelligent telephony solution that provided mobility and connectivity for remote work was an option. Now it\u2019s a necessity. You need a 100% software and 100% cloud-based solution.<\/strong>\u00a0Read More<\/strong><\/a><\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Global Coverage,
24\/7 Availability and Support<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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Now you can stay in touch with your clients from anywhere and on any device<\/strong>, you only need a stable internet connection. But if you don\u2019t have internet, we\u2019ll forward the call to your mobile number or any number you prefer. Always in touch, wherever your clients are!<\/strong><\/em><\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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It\u2019s Not Just About Technology.\n
You Need a Partner and an Expert by Your Side<\/br><\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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We want to support you for the long term and know how to bring your service, growth, and productivity strategy to life. You pay for what you use and for the time you need it, with unlimited professional advice and support, and you can grow infinitely and beyond.<\/strong><\/em><\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\n\t\t Compare Plans and Design Your Solution Now<\/span>\n\t\t <\/div>\n\t\t \n
\n\n \n View Prices and Plans <\/a>\n \n <\/div>\n \t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\"ITBX is a company with professionals dedicated to meeting their clients' needs, constantly innovating.\"<\/div>\n\t\t\t\n \n\t\t\t\n
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Daniel Zafra<\/div>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t
Director of Business Intelligence | Traveler Assistance Services<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Some of Our Clients: Productivity Icons with ITBX<\/h5>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n Essential Features of Your Virtual PBX <\/h3>\n

Being in the cloud is important, but you also need a solution with added value in the voice channel<\/p>\n\n <\/div>\n <\/div>\n\n <\/div>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\tDeliver and design a corporate service experience in every call, ensuring swift and effective attention with routing to the appropriate department.\t\t\t\t\t<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\tActivate service flows within intelligent queues, finding the first available and correct team member anywhere.\t\t\t\t\t<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\tConnect with your clients by providing incoming phone numbers for voice and\/or WhatsApp, from anywhere your clients are.\t\t\t\t\t<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\tMeasure phone traffic to your company online and in real-time, coordinating with your team on schedules and availability.\t\t\t\t\t<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\tListen to calls online or offline with your clients to enhance service and gain insights from each interaction.\t\t\t\t\t<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\tIntegrate your voice channel with other possible channels like SMS and\/or Chat, without ending the active interaction between your client and your agent.\t\t\t\t\t<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\n\t\t Take Your Company\u2019s Communications to the Next Level<\/span>\n\t\t <\/div>\n\t\t \n
\n\n \n Sales Presentation <\/a>\n \n \n Get started <\/a>\n <\/div>\n \t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Frequently Asked Questions<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo you offer a demo or trial of the platform?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

At ITBX, demos are managed as service experiences. We understand that implementing a professional and effective solution requires support to fully grasp the real needs and requirements of our clients.<\/p>

For this reason, we offer a trial implementation where we set up user configurations for a specific period. This allows clients to conduct real tests of traffic, quality experience, and report measurement.\u00a0<\/p>

For longer trial experiences, we invite you to activate a basic plan for 30 days, as our plans have no restrictive contracts or long-term commitments.\u00a0<\/p>

This way, you can validate all handling processes, ease of use, and the stability of the solution. Most importantly, you receive continuous support from our experts.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tIs it possible to keep our current lines if we acquire ITBX services?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
ITBX is also a provider of trunks and virtual numbering with global coverage and interconnection, allowing us to offer a better support experience, stability, and service with a 360\u00b0 solution.<\/div>
One option to keep your established numbers is through number portability, which depends on the current operator\u2019s policy. (In Colombia, number portability is still not possible for fixed lines, and for mobile lines, it must be validated beforehand).\u00a0\u00a0<\/div>
\u00a0<\/div>
Additionally, your current trunks or numbering can be easily connected at the VoIP level if your current provider uses VoIP-SIP technology, simply through routing and IP configuration to your new ITBX Cloud plan.\u00a0<\/div>
In other cases, if your trunks use legacy telephony technologies such as ISDN, E1R2, GSM, and\/or Analog, they can be connected through additional equipment, such as ITBX-approved gateways, which securely connect from the client\u2019s premises and internet channel.<\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDoes ITBX offer number portability?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

In some countries, it is possible to port assigned numbers to another provider. However, specifically in Colombia, there is not 100% portability for trunks with virtual numbering. Therefore, it is currently not possible to migrate numbers assigned by ITBX to another provider.<\/p>

This limitation is not exclusive to ITBX; it is a matter of current regulations in Colombia. It is possible that, in the near future, new standards and regulations will be established for all operators.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhy are charges separate and not in a single package?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

ITBX solutions are designed so that clients can customize their plans, paying only for what they need and for the necessary time.<\/p>

In other words, you can activate your plan with a number and the required number of simultaneous incoming channels, starting with the actual number of channels you use. As incoming traffic increases, you can expand as needed.<\/p>

You can then activate other numbers for countries where your market is growing. Likewise, minute bundles depend on usage, and there is no need to pay for a monthly recharge if you are not using it. You only recharge what you use at the best VoIP price per minute, with no expiration time (only expiration based on balance).<\/p>

For these specific reasons, a consumption package is not offered, as each client has different operations and can save money by using the users, incoming channels, and minute bundles they need at any given time. This is what we call a tailored solution based on your needs.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow long does it take to implement the service?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

All plans and solutions at ITBX are activated within 24 hours and can be fully used with a standard configuration or initial setup.<\/p>

Additionally, the time required to customize the plan can take an additional 24 hours or as much time as the client needs to design their flow and service hours, corporate messages, users by department and area, among other key configurations.<\/p>

Most importantly, from the moment your solution is activated, you receive unlimited support, guidance, and professional assistance to deliver the service experience your customers need.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow is support provided, and is there an additional cost?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Support is fully included and unlimited, provided through two types of processes: major alerts and minor alerts. Major alerts are supported 24\/7, while minor alerts are handled during business hours from Monday to Friday, 8:00 a.m. to 5:00 p.m. (Colombian Time), via email, phone, and chat.<\/p>

For more details, you can refer to our SLA published on our website.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan an Extension Be Used on Multiple Devices at the Same Time?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

It is possible to configure a user on multiple devices, such as a PC, smartphone, and\/or IP phone, but only one can be active at a time.<\/p>

For example, if the IP phone is active and the user is registered, the application on the PC and smartphone with the same user must be closed and inactive. If they are opened and used simultaneously, it will cause communication failures and potentially block the user due to conflicts with the same user or extension connection.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhere are your servers located, what platforms do you use, and what is their stability?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Our solutions are 100% cloud-based with a redundant infrastructure of a global standard. We have nodes in AWS, Google Cloud, and DigitalOcean, with a stability rate of 99.98% in accordance with international standards.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat softphone do you use?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

For PC, tablet, and smartphone, we primarily use ITBX-approved applications such as Linphone. With the purchase of a license, we also use Zoiper and Bria.<\/p>

Additionally, we are in the process of implementing new versions of WebRTC applications for all compatible browsers. For hardphones, we have certified the main brands, such as Grandstream, Yealink, and Fanvil, among others.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I set up call forwarding to my cell phone without needing support assistance?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Yes, it is very easy to set up call forwarding for each user from the web portal of your ITBX plan.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tIs it possible to export reports and charts, and in what formats are they available?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Yes, all reports can be exported within the required range in Excel, CSV, and PDF formats. Additionally, if you want to automate integration with external smart dashboard tools such as PowerBI, this can be done directly through the ITBX API.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow does the recording system work?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

All ITBX plans for telephony store recordings of the last 6 months of all types of phone traffic (incoming, outgoing, and internal). After 6 months, the storage begins to overwrite the oldest files.<\/p>

These files can be accessed from any web report where you want to listen to the audio content. If a download is performed, it creates a copy of the original, as the file cannot be deleted except by ITBX infrastructure and with explicit authorization from the client's authorized personnel.<\/p>

For special cases requiring retention of recording history beyond 6 months, storage can be extended up to 12 months with additional storage costs. In certain cases where additional redundancy or client-specific backups are required, automatic transfer to the client\u2019s repositories, such as an AWS S3 storage server in the client's name, can be arranged.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan international calls be made without restrictions?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Yes, all minute bundles allow for international call destinations, with special VoIP rates and specific pricing for each destination, ensuring premium route quality.<\/p>

Discounts can be applied for high-volume monthly usage to specific destinations, such as with call center plans that generate higher traffic.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo you offer CRM platforms?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

ITBX provides integration with all types of CRM and\/or ERP systems through web functions established via our ITBX API. For leading CRM systems globally, such as HubSpot, Zoho, Salesforce, and others, we offer specific integrations from our call center plans. However, ITBX is not a CRM provider and does not offer plans that include a CRM.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow does the monitoring system work?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

ITBX provides both active and passive monitoring.<\/p>