{"id":1183,"date":"2020-06-25T16:49:44","date_gmt":"2020-06-25T21:49:44","guid":{"rendered":"http:\/\/beta1.itbx.co\/?page_id=1183"},"modified":"2024-09-26T11:47:22","modified_gmt":"2024-09-26T16:47:22","slug":"call-center-cloud","status":"publish","type":"page","link":"https:\/\/itbx.co\/en\/omnicanal\/call-center-cloud\/","title":{"rendered":"Call Center"},"content":{"rendered":"
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Cloud Call Center: Simple, Effective, and Scalable<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Real-Time Reports for Quick Analysis and Timely Decision-Making<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Boost Your Cloud Call Center with Maximum Productivity<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Optimize your phone contact by up to 150% with Inbound, Outbound, and\/or Blend campaigns. Leverage our auto-dialer bots, voice message campaigns, and SMS. Omnichannel integration with WhatsApp, automation, and API integrations for CRM<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Highlights of Your Cloud Call Center<\/h3>\n

Technology for productivity. 100% focused on customer experience<\/p>\n <\/div>\n <\/div>\n <\/div>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\tHandle and measure all types of incoming traffic among active agents through smart queues and delivery strategies. Utilize callback options to manage call spikes and overflow into other channels like WhatsApp and\/or SMS\t\t\t\t\t<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\tManage your databases, increasing effectiveness by up to 150% with auto-dialer bots that are smart, predictive, progressive, and\/or preview-based. Use capture forms and\/or API integration with CRM systems \t\t\t\t\t<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\tMassively manage your databases with pre-set voice messages or TTS (text-to-speech) variables, allowing customers to be transferred to an agent, a survey, or a transactional IVR if desired\t\t\t\t\t<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\n\t\t\t\t\t\tRealiza campa\u00f1as masivas de mensajes de texto a m\u00f3viles con medici\u00f3n y control de env\u00edo. creadas v\u00eda web o desde tus plataformas externas como CRM, p\u00e1gina WEB o por medio de la API de ITBX. \t\t\t\t\t<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\tStructure for Remote Work\t\t\t\t\t<\/span>\n\t\t\t\t<\/h6>\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tEasily connect your agents from anywhere in the world with a stable internet connection. Assign and revoke agents at any time. Monitor and control their performance and campaigns easily and online. Multi-profile web access.\t\t\t\t\t<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\tWorldwide DID Numbering\t\t\t\t\t<\/span>\n\t\t\t\t<\/h6>\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tReceive calls from anywhere in the world where your customers or market are located via virtual numbers, with as many simultaneous channels as needed\u2014fully flexible and scalable\t\t\t\t\t<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\tUnlimited Outbound Channels\t\t\t\t\t<\/span>\n\t\t\t\t<\/h6>\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tMake all outgoing calls simultaneously, with no channel restrictions to any destination. All you need is credit in your balance. Top-ups have no time expiration, offer VoIP prices, high-quality routes, and balance alerts\t\t\t\t\t<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\tAdvanced Recording and Monitoring\t\t\t\t\t<\/a>\n\t\t\t\t<\/h6>\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tStore all your calls and monitor them online. All our plans include 6 months of unlimited recording, with options for extension and transfer to your repositories. Online monitoring panel for all your campaigns\t\t\t\t\t<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\tDashboard, Reports, and API Integration\t\t\t\t\t<\/span>\n\t\t\t\t<\/h6>\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tMake timely decisions with dashboards and reports on all types of traffic and management, detailing key KPIs based on COPC professional standards. Export and integrate your data via ITBX API to or from your CRM\/ERP\t\t\t\t\t<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\n New Features of the Omnichannel Virtual Manager <\/h4>\n

The new features of the Manager optimize mass contact by allowing a smooth transition to other service channels, providing an excellent customer service experience<\/p>\n\n

\n \n Learn more <\/a>\n \n <\/div>\n <\/div>\n <\/div>\n\n <\/div>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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We Specialize in Connecting Companies with Their Customers<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Over 15 Years of Making Clients Happy<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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\n <\/h3>\n

We implement corporate communication solutions based on efficient, stable, and secure technologies that continually enhance your company's service and support.<\/p>\n\n <\/div>\n <\/div>\n\n <\/div>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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The testimonials from recognized companies and success stories across various sectors over the past 15 years are our primary certification and achievement. Experience is not improvised, and your company deserves the best.<\/h6>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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Remote Work is Here to Stay<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Before the pandemic, having an IP and intelligent telephony solution that provided mobility and connectivity for remote work was an option. Now it\u2019s a necessity. You need a 100% software and 100% cloud-based solution.<\/strong><\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Global Coverage,\n
24\/7 Availability and Support<\/br><\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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Now you can stay in touch with your clients from anywhere and on any device<\/strong>, you only need a stable internet connection. But if you don\u2019t have internet, we\u2019ll forward the call to your mobile number or any number you prefer. Always in touch, wherever your clients are!<\/strong><\/em><\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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It\u2019s Not Just About Technology.\n
You Need a Partner and an Expert by Your Side<\/br><\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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We want to support you for the long term and know how to bring your service, growth, and productivity strategy to life. You pay for what you use and for the time you need it, with unlimited professional advice and support, and you can grow infinitely and beyond.<\/strong><\/em><\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\n\t\t Compare Plans and Design Your Solution Now<\/span>\n\t\t <\/div>\n\t\t \n
\n\n \n View Prices and Plans <\/a>\n \n <\/div>\n \t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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ITBX hace parte de nuestra red de aliados. Brindando respaldo y generando tranquilidad<\/div>\n\t\t\t\n \n\t\t\t\n
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Mariela Sandino<\/div>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t
National Director of Administrative Support | Seguros Bolivar<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Some of Our Clients: Productivity Icons with ITBX<\/h5>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\"el<\/figure><\/div>
\"IMEVI\"<\/figure><\/div>
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\"logo-sociedadcirugiaocular2023rwyr\"<\/figure><\/div>
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\n Cloud Call Center Solutions with Greater Impact <\/h3>\n <\/span>\n

Design simple, agile, and effective operations with automation and integration of voice and data<\/p>\n\n <\/div>\n <\/div>\n\n <\/div>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\tInbound Marketing\t\t\t\t\t<\/span>\n\t\t\t\t<\/h5>\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tTurn every hot lead into an immediate call with the right agent. Design the destination for each lead based on its source\t\t\t\t\t<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\tCustomer Follow-Up\t\t\t\t\t<\/span>\n\t\t\t\t<\/h5>\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tEnable timely follow-ups with clients through personalized attention triggered by events from your CRM or ERP via API\t\t\t\t\t<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\tCommercial Management\t\t\t\t\t<\/span>\n\t\t\t\t<\/h5>\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tManage prospect databases on a large scale with voice or SMS filters to profile and deliver higher-quality leads to agents\t\t\t\t\t<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\tAppointment Scheduling\t\t\t\t\t<\/span>\n\t\t\t\t<\/h5>\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tHandle all traffic with the best KPIs, service levels, and attention, using fewer agents and more Omnichannel automation\t\t\t\t\t<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\tManage mass clients with pre-due reminders and automatic dialing to specific filters on the required date\t\t\t\t\t<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\tHandle customer requests promptly with data integration on each call to drastically improve their experience\t\t\t\t\t<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\n\n \n Sales Presentation <\/a>\n \n \n Get started <\/a>\n <\/div>\n \t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Frequently Asked Questions<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow intuitive and easy to use is the platform?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

ITBX is a 100% web-based platform used by multiple companies for over 15 years, which has allowed us to evolve our web interface according to our clients' needs and user experience, as well as technological innovation<\/p>

It features continuous UX\/UI development to make the web and multi-profile management (agent, supervisor, and administrator) as simple, easy, and intuitive as possible. On our YouTube channel, you can find videos showcasing access to the different modules and profiles<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan voice and text message campaigns be run? <\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Yes, ITBX allows for mass voice campaigns (also known as Call blasting<\/strong>) with pre-recorded audio messages or with databases (Excel, CSV) containing variables such as names, balances, etc., which are sent using text-to-speech tools. These are easily and quickly configurable for campaign delivery.<\/p>

For SMS, mass campaigns can also be sent both nationally and internationally. All campaign results can be monitored in real-time from the web. Additionally, sending schedules can be programmed with time restrictions according to operator regulations.<\/p>

Moreover, ITBX allows the use of voice and SMS campaigns through the ITBX API, enabling activation through an external event, such as a new registration or a change of state in your CRM or ERP.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan you guarantee that no calls will be lost?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

In ITBX solutions, all inbound and outbound traffic for users and trunks is fully recorded and monitored through online web reports, allowing customers to keep track and have a detailed historical record of their traffic<\/p>

Additionally, the ITBX platform maintains redundancy in its infrastructure, enabling us to verify any possible traffic limitations generated on an incoming and\/or outgoing trunk. It is important to clarify that the concept of \"lost calls\" can refer to not being able to receive more calls, which could result from the limit of incoming channels contracted by the client in their ITBX plan. Therefore, any additional call beyond their maximum simultaneous capacity will be rejected and will result in a busy signal for the caller.<\/p>

This is not a failure; it can be observed in the online reports if this limitation is due to the channel capacity. The issue can be resolved immediately by requesting an increase in channels to accommodate the traffic growth the campaign is experiencing.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan agents access reports and figures?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

On the ITBX platform, agents are not allowed to see these types of reports by default (they are set for the supervisor profile). However, if the client requires it, access can be enabled, allowing the agent to review their own traffic statistics and operational effectiveness.<\/p>

Additionally, there are extra modules for capture forms that are not a CRM but are highly functional for cleaning up databases before uploading them to the CRM, and these can be exported to Excel.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I increase or decrease the number of agents in the solution?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Yes, all ITBX plans and services are flexible. Depending on the plan and type of numbering, there is a minimum number of users and\/or channels to maintain. In terms of growth, it is unlimited, allowing your company to scale as needed.<\/p>

You can increase the number of agents immediately, while decreasing requires a 30-day notice.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tIs it possible to have multiple supervisor profiles on the platform?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Yes, ITBX is a multi-profile platform where you can have, for a minimum plan of 5 agents, 1 supervisor. For plans with more than 20 agents, you can request additional web users with a supervisor profile (2 additional ones) at no extra cost.<\/p>

If more supervisors are needed with the same number of agents, this can be arranged with a one-time activation fee. Similarly, it is possible to add more users with an administrator profile.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I modify the access credentials of the agents?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Yes, the ITBX platform is designed for remote work and multi-site operations, allowing an administrator or supervisor with permissions to easily revoke access for agents who should not enter the platform suddenly or remove an agent\u2019s access for information security.<\/p>

With just web access and two clicks, you can deactivate and reassign active agents immediately.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan integrations be made, and what type? <\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Yes, the ITBX API is a RESTAPI structure that continuously expands in features and capabilities for our clients. It offers multiple integration and automation options with your processes and platforms like CRM and ERP, allowing integration with channels such as chat (WhatsApp), voice, and SMS, making us like a \"Lego\" for customer contact.<\/p>

You can explore more at: https:\/\/api.itbx.co<\/strong><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I configure a queue or an agent myself?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Yes, the ITBX platform allows you to make these configurations easily and quickly from the web. You can assign, deactivate, and customize the active agents in your plan, as well as include them in smart queues and their respective campaigns.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan two agents share the same computer to connect?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Yes, they can do so in operations that handle two or more shifts. The important thing is that each agent, upon completing their shift, should log out of their user session on both the web and the assigned softphone.<\/p>

This way, the second agent starts a new session with their own auto-configuration tools. Each session is unique and private, so even when using the same computer, they have completely independent performance metrics and statistics.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat options are available for online call monitoring of agents?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

ITBX offers both active and passive monitoring options. Passive monitoring is conducted through all reports where you can see the call traceability and listen to the recordings of each management carried out.<\/p>

Active monitoring allows a supervisor, using a code, to listen to live calls and even speak in real-time with the advisor in whisper mode, without the end customer hearing the supervisor's support or assistance.<\/p>

For agents, their online status can be validated, showing whether they are connected, disconnected, or on break.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I monitor calls in the queue in real-time?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Indeed, the ITBX platform provides web tools such as the traffic and operation monitoring panel for multi-campaign call centers. This allows real-time monitoring of active agents, logged-in status, on-call status, break status, call duration, and\/or the CID of the active call, among other metrics.<\/p>

Additionally, you can monitor inbound, outbound, and blend campaigns, as well as active calls, calls in the queue, call duration, and other options at the campaign level.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan call typifications and data capture be obtained?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Indeed, the ITBX platform, without being a CRM, offers in its call center tools a data capture module. This module is composed of customizable forms that allow for data capture and validation from a preloaded database or information captured in real-time by agents. The results can be easily downloaded in an Excel or CSV file.<\/p>

This module supports multiple campaigns, meaning that a different form can be designed and linked for each campaign. This module is available only for Call Center plans, such as the Business and Enterprise plans.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\t \t\t\n\t\t\t\"\" \t<\/a>\n
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\u00bfC\u00f3mo puedo realizar llamadas internacionales a bajo costo?<\/a><\/h3>\n \t
\n\tPosted by ITBX Team<\/a><\/span> <\/span>\n<\/div>\n\t \t
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Realizar llamadas internacionales a bajo costo es posible gracias a soluciones como la telefon\u00eda VoIP y las plataformas PBX virtuales. Si tu empresa necesita comunicarse con clientes o aliados en el exterior, te contamos c\u00f3mo optimizar costos sin perder calidad. … Read More<\/a><\/p>\n <\/div>\n\t\t\t\t

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Three Reasons to Embrace Telework on World Environment Day<\/a><\/h3>\n \t
\n\tPosted by ITBX Team<\/a><\/span> <\/span>\n<\/div>\n\t \t
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Three Reasons to Embrace Telework on World Environment Day Today, June 5, is World Environment Day \ud83c\udf43, and at ITBX, we reflect on the positive aspects that the telework revolution has brought to... Read More<\/a><\/p>\n <\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\t \t\t\n\t\t\t\"\" \t<\/a>\n
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Labor Day: 5 Best Practices to Boost Workplace Productivity<\/a><\/h3>\n \t
\n\tPosted by ITBX Team<\/a><\/span> <\/span>\n<\/div>\n\t \t
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5 Tips to Boost Your Cloud Call Center Productivity Discover effective strategies to enhance the productivity of your cloud call center with these 5 practical tips. Optimize your operations and deliver an exceptional experience to your... Read More<\/a><\/p>\n <\/div>\n\t\t\t\t

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Call Center Cloud simplemente efectivo y escalable Reportes en L\u00ednea para An\u00e1lisis R\u00e1pido y Toma de Decisiones Oportuna Inicia ahora Potencia tu Call Center en la Nube con la m\u00e1xima Productividad Optimiza tu contacto telef\u00f3nico hasta en un 150% con … Read More<\/a> … Read More<\/a><\/p>","protected":false},"author":1,"featured_media":7110,"parent":154,"menu_order":4,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"yoast_head":"\nCall Center Cloud | Soluci\u00f3n de software en la Nube Omnicanal<\/title>\n<meta name=\"description\" content=\"Call Center Cloud en SaaS, virtual, flexible y escalable. 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