{"id":171,"date":"2017-06-02T20:05:30","date_gmt":"2017-06-02T20:05:30","guid":{"rendered":"http:\/\/import.themovation.com\/embark\/river-rafting\/?page_id=288"},"modified":"2025-07-11T16:24:14","modified_gmt":"2025-07-11T21:24:14","slug":"soporte","status":"publish","type":"page","link":"https:\/\/itbx.co\/en\/soporte\/","title":{"rendered":"Support"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"171\" class=\"elementor elementor-171\">\n\t\t\t\t\t\t<div class=\"elementor-inner\">\n\t\t\t\t<div class=\"elementor-section-wrap\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-xij48vh elementor-reverse-mobile elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"xij48vh\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3ms8rrq\" data-id=\"3ms8rrq\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c558616 elementor-widget elementor-widget-spacer\" data-id=\"c558616\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0iyilmb elementor-view-default elementor-position-top elementor-invisible elementor-widget elementor-widget-themo-header\" data-id=\"0iyilmb\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"themo-header.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"th-header-wrap\">\n        <div class=\"elementor-icon-box-wrapper\">\n                            <div class=\"elementor-icon-box-content\">\n                    <h1 class=\"elementor-icon-box-title\">\n                        Your Support Team by Your Side                    <\/h1>\n                                        <p class=\"elementor-icon-box-description\">Our team of experts dedicated to your company\n<\/p>\n\n                                    <\/div>\n            <\/div>\n\n        <\/div>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-11d90f0 elementor-reverse-mobile elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"11d90f0\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wide\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-8634922\" data-id=\"8634922\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8f6c916 elementor-widget elementor-widget-image\" data-id=\"8f6c916\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-image\">\n\t\t\t\t\t\t\t\t\t\t\t\t<img width=\"350\" height=\"350\" src=\"https:\/\/itbx.co\/wp-content\/uploads\/2025\/04\/2SoporteITBX.gif\" class=\"attachment-full size-full\" alt=\"\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-86abaf0\" data-id=\"86abaf0\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-952d797 elementor-hidden-mobile elementor-widget elementor-widget-spacer\" data-id=\"952d797\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9667b0a elementor-widget elementor-widget-heading\" data-id=\"9667b0a\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Need Assistance?<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1d87be4 elementor-widget elementor-widget-text-editor\" data-id=\"1d87be4\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\">\n\t\t\t\t<p>ITBX's <b>Centro de asistencia ITBX<\/b><span style=\"font-weight: 400;\"> es el portal donde puedes <em>reportar, informar o validar<\/em> la trazabilidad de cualquier caso o ticket de solicitud de soporte. <br \/><\/span><span style=\"font-weight: 400;\">Para crear tu caso puedes hacerlo a trav\u00e9s de nuestro Portal<\/span><\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-97bacf5 th-btn-align-mobile-center elementor-widget elementor-widget-themo-button\" data-id=\"97bacf5\" data-element_type=\"widget\" data-widget_type=\"themo-button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\n                \t\t\t<a class=\"btn-1 btn th-btn btn-ghost-accent\" href=\"https:\/\/soporte.itbx.co\/portal\/es\/newticket\" target=\"_blank\">\n\t\t\t\t\t\t\t\t\tCreate New Ticket \t\t\t\t\t\t\t<\/a>\n\t\t\n        \n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7945939 elementor-hidden-mobile elementor-widget elementor-widget-spacer\" data-id=\"7945939\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-d37260a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"d37260a\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wider\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-be9ee1d\" data-id=\"be9ee1d\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-aff6500 elementor-widget elementor-widget-spacer\" data-id=\"aff6500\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9a5846f elementor-widget elementor-widget-themo-info-card\" data-id=\"9a5846f\" data-element_type=\"widget\" data-widget_type=\"themo-info-card.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"th-info-card-wrap\">\n            <div class=\"elementor-icon-box-wrapper\">\n                <div class=\"elementor-icon-box-content\">\n                    <h3 class=\"elementor-icon-box-title\">Nuestros clientes tambi\u00e9n pueden solicitar soporte en el centro de asistencia ITBX por medio de los siguientes canales:<\/h3>\n                    <p class=\"elementor-icon-box-description\">\ud83d\udce7 Correo: soporte@itbx.co\u00a0\n\ud83d\udcde Tel\u00e9fono fijo: +57 601 3557622\n\ud83d\udcf2 Tel\u00e9fono m\u00f3vil: +57 350 3189922\n\ud83d\udde8\ufe0f WhatsApp: wa.me\/573503189922<\/p>\n                <\/div>\n                            <\/div>\n        <\/div>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-856e569\" data-id=\"856e569\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d767106 elementor-position-top elementor-view-default elementor-mobile-position-top elementor-vertical-align-top elementor-widget elementor-widget-icon-box\" data-id=\"d767106\" data-element_type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span class=\"elementor-icon elementor-animation-bounce-in\" >\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-calendar-alt\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t<span  >\n\t\t\t\t\t\tEl horario de atenci\u00f3n\t\t\t\t\t<\/span>\n\t\t\t\t<\/h3>\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\t<i>Para cualquier incidente - Hora Colombia<\/i><br>\n<br> \u2714\ufe0f Lunes a Viernes (no festivos) 8:00 am a 5:00 pm<br><br><i>Para cualquier otro incidente de&nbsp;Alarma Mayor&nbsp;<\/i><br>\nNuestro equipo de especialistas est\u00e1 disponible 24\/7 para apoyarte por correo electr\u00f3nico a <b>soporte@itbx.co<\/b>\t\t\t\t\t<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6f1354a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6f1354a\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-8424ae1\" data-id=\"8424ae1\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e4b52d1 elementor-widget elementor-widget-spacer\" data-id=\"e4b52d1\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-898e593 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"898e593\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wide\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-58009b9\" data-id=\"58009b9\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7e13660 elementor-widget elementor-widget-text-editor\" data-id=\"7e13660\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\">\n\t\t\t\t<p><strong>\ud83d\udd90\ufe0f Recuerda<\/strong> our professional team is at your disposal.<\/p><p><span style=\"color: #009bdc;\"><em><strong>Our team<\/strong><\/em><\/span> de profesionales certificados en plataformas y soluciones de telecomunicaciones y servicios en la nube, nos permite brindar un apoyo eficiente a tus necesidades de soporte, consultor\u00eda, implementaci\u00f3n y desarrollo de tu empresa.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-646ee56\" data-id=\"646ee56\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6a495db elementor-widget elementor-widget-heading\" data-id=\"6a495db\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">Steps to Request Support<\/h5>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e8551ab elementor-tabs-view-horizontal elementor-widget elementor-widget-tabs\" data-id=\"e8551ab\" data-element_type=\"widget\" data-widget_type=\"tabs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-tabs\">\n\t\t\t<div class=\"elementor-tabs-wrapper\" role=\"tablist\" >\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-2431\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"true\" data-tab=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"elementor-tab-content-2431\" aria-expanded=\"false\"><a href=\"\">Step 1<\/a><\/div>\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-2432\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"false\" data-tab=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-2432\" aria-expanded=\"false\"><a href=\"\">Step 2<\/a><\/div>\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-2433\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"false\" data-tab=\"3\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-2433\" aria-expanded=\"false\"><a href=\"\">Step 3<\/a><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t<div class=\"elementor-tabs-content-wrapper\" role=\"tablist\" aria-orientation=\"vertical\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"true\" data-tab=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"elementor-tab-content-2431\" aria-expanded=\"false\">Step 1<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2431\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-2431\" tabindex=\"0\" hidden=\"false\"><p>Identifica cu\u00e1l es la irregularidad de tu servicio.<\/p><p>Common issues include:<\/p><ul><li>Internet service availability<\/li><li>User extension duplication<\/li><li>Condiciones de los equipos de hardware<\/li><li>Credenciales Err\u00f3neas<\/li><\/ul><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"false\" data-tab=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-2432\" aria-expanded=\"false\">Step 2<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2432\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-2432\" tabindex=\"0\" hidden=\"hidden\"><p>Aseg\u00farate que el equipo IT de tu empresa est\u00e9 al tanto de la misma irregularidad y pueda apoyarte en el caso que se necesite informaci\u00f3n adicional o relacionada a la novedad presentada.<\/p><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"false\" data-tab=\"3\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-2433\" aria-expanded=\"false\">Step 3<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2433\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-2433\" tabindex=\"0\" hidden=\"hidden\"><p>Redacta un correo:<\/p><ul><li><strong>Sender: <\/strong>Correo corporativo o autorizado<\/li><li><strong>Recipient: <span style=\"color: #009bdc;\"><a style=\"color: #009bdc;\" href=\"mailto:soporte@itbx.co\">soporte@itbx.co<\/a><\/span><\/strong><\/li><li><strong>Subject:<\/strong> Brief description of the issue<\/li><li><strong>Body:<\/strong> Descripci\u00f3n lo m\u00e1s detallada posible de la novedad incluyendo si es posible evidencias.<\/li><\/ul><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-b2a7248 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"b2a7248\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-963d474\" data-id=\"963d474\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9fd01e4 elementor-widget elementor-widget-spacer\" data-id=\"9fd01e4\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7902d08 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7902d08\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-29b12ce\" data-id=\"29b12ce\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-26f864e elementor-widget elementor-widget-spacer\" data-id=\"26f864e\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9ef1344 elementor-widget elementor-widget-heading\" data-id=\"9ef1344\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Frequently Asked Questions<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-aae5af1 elementor-widget elementor-widget-toggle\" data-id=\"aae5af1\" data-element_type=\"widget\" data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-toggle\" role=\"tablist\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1791\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"tab\" aria-controls=\"elementor-tab-content-1791\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\" class=\"elementor-toggle-title\">How many simultaneous calls can I receive with an assigned DID?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1791\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1791\"><p>DIDs or incoming numbers are typically configured with 2 simultaneous incoming channels. In some countries, a third incoming call will be on hold until one of the 2 assigned channels is freed; otherwise, it will sound busy. If you have higher call traffic, you can request additional channels.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1792\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"tab\" aria-controls=\"elementor-tab-content-1792\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\" class=\"elementor-toggle-title\">When I am receiving calls, are the outgoing lines used?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1792\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1792\"><p>At no point do the outgoing lines get occupied, as outgoing calls are handled independently. You can use the number of outgoing channels as extensions that your plan supports; incoming channels or DIDs are solely for incoming calls.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1793\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"tab\" aria-controls=\"elementor-tab-content-1793\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\" class=\"elementor-toggle-title\">When I hear intermittency and deterioration in the call momentarily, what does it depend on?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1793\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1793\"><p>For ITBX, this anomaly is usually caused by limitations in bandwidth availability or the stability of the internet connection used, whether it is WiFi for your smartphone, tablet, PC, or wired network. ITBX communication is fully Voice over IP (VoIP) and requires stable transmission media from server to client to ensure quality.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1794\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"tab\" aria-controls=\"elementor-tab-content-1794\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\" class=\"elementor-toggle-title\">When the system redirects calls to my cell phone, does it consume minutes from my ITBX plan?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1794\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1794\"><p>It depends on the type of configuration. If the call is redirected to your mobile through the SIP client installed on your smartphone, it will use WiFi or data plan connectivity, which is entirely VoIP transmission, so it will not consume your plan. However, if the call is redirected to a mobile number, the route transferring it will use your minute allowance.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bc1406b elementor-widget elementor-widget-spacer\" data-id=\"bc1406b\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Tu equipo de soporte acompa\u00f1andote Nuestro equipo de expertos dedicados a tu empresa \u00bfNecesitas ayuda? El Centro de asistencia ITBX es el portal donde puedes reportar, informar o validar la trazabilidad de cualquier caso o ticket de solicitud de soporte. &hellip; <a href=\"https:\/\/itbx.co\/en\/soporte\/\">Read More<\/a><\/p>","protected":false},"author":1,"featured_media":11649,"parent":0,"menu_order":1,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v19.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Tu equipo de soporte acompa\u00f1andote | Soporte ITBX<\/title>\n<meta name=\"description\" content=\"El Centro de asistencia ITBX es el portal donde puedes reportar, informar o validar la trazabilidad de cualquier caso o ticket de solicitud de soporte. Nuestros clientes pueden solicitar soporte en el centro de asistencia ITBX por medio de los siguientes canales: soporte@itbx.co - 57 601 3557622 - 57 350 3189922\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/itbx.co\/en\/soporte\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Tu equipo de soporte acompa\u00f1andote | Soporte ITBX\" \/>\n<meta property=\"og:description\" content=\"El Centro de asistencia ITBX es el portal donde puedes reportar, informar o validar la trazabilidad de cualquier caso o ticket de solicitud de soporte. Nuestros clientes pueden solicitar soporte en el centro de asistencia ITBX por medio de los siguientes canales: soporte@itbx.co - 57 601 3557622 - 57 350 3189922\" \/>\n<meta property=\"og:url\" content=\"https:\/\/itbx.co\/en\/soporte\/\" \/>\n<meta property=\"og:site_name\" content=\"ITBX | Contacto Inteligente para Empresas\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/itbx.co\" \/>\n<meta property=\"article:modified_time\" content=\"2025-07-11T21:24:14+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/itbx.co\/wp-content\/uploads\/2025\/04\/2SoporteITBX.gif\" \/>\n\t<meta property=\"og:image:width\" content=\"350\" \/>\n\t<meta property=\"og:image:height\" content=\"350\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/gif\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@itbxcolombia\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Organization\",\"@id\":\"https:\/\/itbx.co\/#organization\",\"name\":\"ITBX: Contacto Inteligente para Empresas\",\"url\":\"https:\/\/itbx.co\/\",\"sameAs\":[\"https:\/\/www.instagram.com\/itbx.co\/\",\"https:\/\/www.linkedin.com\/company\/itbx\",\"https:\/\/www.youtube.com\/channel\/UC9yYfoGT181GCAdmVOF7slw?sub_confirmation=1\",\"https:\/\/www.facebook.com\/itbx.co\",\"https:\/\/twitter.com\/itbxcolombia\"],\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/itbx.co\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/itbx.co\/wp-content\/uploads\/2020\/11\/logosintelef_2@3xWEB.png\",\"contentUrl\":\"https:\/\/itbx.co\/wp-content\/uploads\/2020\/11\/logosintelef_2@3xWEB.png\",\"width\":500,\"height\":161,\"caption\":\"ITBX: Contacto Inteligente para Empresas\"},\"image\":{\"@id\":\"https:\/\/itbx.co\/#\/schema\/logo\/image\/\"}},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/itbx.co\/#website\",\"url\":\"https:\/\/itbx.co\/\",\"name\":\"ITBX | Contacto Inteligente para Empresas\",\"description\":\"Contacto Inteligente para Empresas\",\"publisher\":{\"@id\":\"https:\/\/itbx.co\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/itbx.co\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/itbx.co\/soporte\/#primaryimage\",\"url\":\"https:\/\/itbx.co\/wp-content\/uploads\/2025\/04\/2SoporteITBX.gif\",\"contentUrl\":\"https:\/\/itbx.co\/wp-content\/uploads\/2025\/04\/2SoporteITBX.gif\",\"width\":350,\"height\":350},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/itbx.co\/soporte\/\",\"url\":\"https:\/\/itbx.co\/soporte\/\",\"name\":\"Tu equipo de soporte acompa\u00f1andote | Soporte ITBX\",\"isPartOf\":{\"@id\":\"https:\/\/itbx.co\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/itbx.co\/soporte\/#primaryimage\"},\"datePublished\":\"2017-06-02T20:05:30+00:00\",\"dateModified\":\"2025-07-11T21:24:14+00:00\",\"description\":\"El Centro de asistencia ITBX es el portal donde puedes reportar, informar o validar la trazabilidad de cualquier caso o ticket de solicitud de soporte. Nuestros clientes pueden solicitar soporte en el centro de asistencia ITBX por medio de los siguientes canales: soporte@itbx.co - 57 601 3557622 - 57 350 3189922\",\"breadcrumb\":{\"@id\":\"https:\/\/itbx.co\/soporte\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/itbx.co\/soporte\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/itbx.co\/soporte\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Inicio\",\"item\":\"https:\/\/itbx.co\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Soporte\"}]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Tu equipo de soporte acompa\u00f1andote | Soporte ITBX","description":"El Centro de asistencia ITBX es el portal donde puedes reportar, informar o validar la trazabilidad de cualquier caso o ticket de solicitud de soporte. Nuestros clientes pueden solicitar soporte en el centro de asistencia ITBX por medio de los siguientes canales: soporte@itbx.co - 57 601 3557622 - 57 350 3189922","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/itbx.co\/en\/soporte\/","og_locale":"en_US","og_type":"article","og_title":"Tu equipo de soporte acompa\u00f1andote | Soporte ITBX","og_description":"El Centro de asistencia ITBX es el portal donde puedes reportar, informar o validar la trazabilidad de cualquier caso o ticket de solicitud de soporte. Nuestros clientes pueden solicitar soporte en el centro de asistencia ITBX por medio de los siguientes canales: soporte@itbx.co - 57 601 3557622 - 57 350 3189922","og_url":"https:\/\/itbx.co\/en\/soporte\/","og_site_name":"ITBX | Contacto Inteligente para Empresas","article_publisher":"https:\/\/www.facebook.com\/itbx.co","article_modified_time":"2025-07-11T21:24:14+00:00","og_image":[{"width":350,"height":350,"url":"https:\/\/itbx.co\/wp-content\/uploads\/2025\/04\/2SoporteITBX.gif","type":"image\/gif"}],"twitter_card":"summary_large_image","twitter_site":"@itbxcolombia","twitter_misc":{"Est. reading time":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Organization","@id":"https:\/\/itbx.co\/#organization","name":"ITBX: Contacto Inteligente para Empresas","url":"https:\/\/itbx.co\/","sameAs":["https:\/\/www.instagram.com\/itbx.co\/","https:\/\/www.linkedin.com\/company\/itbx","https:\/\/www.youtube.com\/channel\/UC9yYfoGT181GCAdmVOF7slw?sub_confirmation=1","https:\/\/www.facebook.com\/itbx.co","https:\/\/twitter.com\/itbxcolombia"],"logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/itbx.co\/#\/schema\/logo\/image\/","url":"https:\/\/itbx.co\/wp-content\/uploads\/2020\/11\/logosintelef_2@3xWEB.png","contentUrl":"https:\/\/itbx.co\/wp-content\/uploads\/2020\/11\/logosintelef_2@3xWEB.png","width":500,"height":161,"caption":"ITBX: Contacto Inteligente para Empresas"},"image":{"@id":"https:\/\/itbx.co\/#\/schema\/logo\/image\/"}},{"@type":"WebSite","@id":"https:\/\/itbx.co\/#website","url":"https:\/\/itbx.co\/","name":"ITBX | Contacto Inteligente para Empresas","description":"Contacto Inteligente para Empresas","publisher":{"@id":"https:\/\/itbx.co\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/itbx.co\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/itbx.co\/soporte\/#primaryimage","url":"https:\/\/itbx.co\/wp-content\/uploads\/2025\/04\/2SoporteITBX.gif","contentUrl":"https:\/\/itbx.co\/wp-content\/uploads\/2025\/04\/2SoporteITBX.gif","width":350,"height":350},{"@type":"WebPage","@id":"https:\/\/itbx.co\/soporte\/","url":"https:\/\/itbx.co\/soporte\/","name":"Tu equipo de soporte acompa\u00f1andote | Soporte ITBX","isPartOf":{"@id":"https:\/\/itbx.co\/#website"},"primaryImageOfPage":{"@id":"https:\/\/itbx.co\/soporte\/#primaryimage"},"datePublished":"2017-06-02T20:05:30+00:00","dateModified":"2025-07-11T21:24:14+00:00","description":"El Centro de asistencia ITBX es el portal donde puedes reportar, informar o validar la trazabilidad de cualquier caso o ticket de solicitud de soporte. Nuestros clientes pueden solicitar soporte en el centro de asistencia ITBX por medio de los siguientes canales: soporte@itbx.co - 57 601 3557622 - 57 350 3189922","breadcrumb":{"@id":"https:\/\/itbx.co\/soporte\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/itbx.co\/soporte\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/itbx.co\/soporte\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Inicio","item":"https:\/\/itbx.co\/"},{"@type":"ListItem","position":2,"name":"Soporte"}]}]}},"_links":{"self":[{"href":"https:\/\/itbx.co\/en\/wp-json\/wp\/v2\/pages\/171"}],"collection":[{"href":"https:\/\/itbx.co\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/itbx.co\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/itbx.co\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/itbx.co\/en\/wp-json\/wp\/v2\/comments?post=171"}],"version-history":[{"count":105,"href":"https:\/\/itbx.co\/en\/wp-json\/wp\/v2\/pages\/171\/revisions"}],"predecessor-version":[{"id":11755,"href":"https:\/\/itbx.co\/en\/wp-json\/wp\/v2\/pages\/171\/revisions\/11755"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/itbx.co\/en\/wp-json\/wp\/v2\/media\/11649"}],"wp:attachment":[{"href":"https:\/\/itbx.co\/en\/wp-json\/wp\/v2\/media?parent=171"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}