{"id":9530,"date":"2024-02-09T17:56:13","date_gmt":"2024-02-09T22:56:13","guid":{"rendered":"https:\/\/itbx.co\/?p=9530"},"modified":"2025-04-28T17:53:04","modified_gmt":"2025-04-28T22:53:04","slug":"casos-de-exito-itbx-transformando-la-experiencia-de-los-pacientes-en-el-sector-salud","status":"publish","type":"post","link":"https:\/\/itbx.co\/en\/casos-de-exito-itbx-transformando-la-experiencia-de-los-pacientes-en-el-sector-salud\/","title":{"rendered":"Success Stories: ITBX Transforming Patient Experience in the Healthcare Sector"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"9530\" class=\"elementor elementor-9530\">\n\t\t\t\t\t\t<div class=\"elementor-inner\">\n\t\t\t\t<div class=\"elementor-section-wrap\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-199402d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"199402d\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-f0ffe72\" data-id=\"f0ffe72\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-81620a3 elementor-widget elementor-widget-heading\" data-id=\"81620a3\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h1 class=\"elementor-heading-title elementor-size-large\">Success Stories \n<br><i>ITBX Transforming Patient Experience in the Healthcare Sector<\/br><\/i>\n<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3ffca0d elementor-hidden-mobile elementor-widget elementor-widget-spacer\" data-id=\"3ffca0d\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-81d0fb4 elementor-widget elementor-widget-image\" data-id=\"81d0fb4\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-image\">\n\t\t\t\t\t\t\t\t\t\t\t\t<img width=\"1280\" height=\"720\" src=\"https:\/\/itbx.co\/wp-content\/uploads\/2024\/02\/Portada-6.jpg\" class=\"attachment-full size-full\" alt=\"\" loading=\"lazy\" srcset=\"https:\/\/itbx.co\/wp-content\/uploads\/2024\/02\/Portada-6.jpg 1280w, https:\/\/itbx.co\/wp-content\/uploads\/2024\/02\/Portada-6-300x169.jpg 300w, https:\/\/itbx.co\/wp-content\/uploads\/2024\/02\/Portada-6-1024x576.jpg 1024w, https:\/\/itbx.co\/wp-content\/uploads\/2024\/02\/Portada-6-768x432.jpg 768w, https:\/\/itbx.co\/wp-content\/uploads\/2024\/02\/Portada-6-98x55.jpg 98w, https:\/\/itbx.co\/wp-content\/uploads\/2024\/02\/Portada-6-142x80.jpg 142w, https:\/\/itbx.co\/wp-content\/uploads\/2024\/02\/Portada-6-394x222.jpg 394w, https:\/\/itbx.co\/wp-content\/uploads\/2024\/02\/Portada-6-915x515.jpg 915w, https:\/\/itbx.co\/wp-content\/uploads\/2024\/02\/Portada-6-1240x698.jpg 1240w\" sizes=\"(max-width: 1280px) 100vw, 1280px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-327c05a elementor-widget elementor-widget-text-editor\" data-id=\"327c05a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\">\n\t\t\t\t<p class=\"translation-block\"><b>Cl\u00ednica Ocular<\/b>, a provider of Visual Health services, faced the challenge of delivering comprehensive patient care. With the help of ITBX, they implemented innovative, patient-centered technological solutions, significantly improving the care for thousands of individuals and establishing themselves as a leading entity in the field of ocular health.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2cdc33e elementor-widget elementor-widget-text-editor\" data-id=\"2cdc33e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\">\n\t\t\t\t<p><b>\ud83d\udee0\ufe0f Challenges:<\/b><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\" class=\"translation-block\">Increased demand for appointment management in ophthalmology services due to a rise in eye diseases among the Colombian population.<\/li><li style=\"font-weight: 400;\" aria-level=\"1\" class=\"translation-block\">Urgency to improve operational efficiency and the quality of care to address patient needs affected by long wait times, misinformation, complicated procedures, and lack of empathy, resulting in complaints and PQRs.<\/li><li style=\"font-weight: 400;\" aria-level=\"1\" class=\"translation-block\">Competition in a saturated market with other clinics and private visual health service providers.<\/li><\/ul><p>\u00a0<\/p><p><b>\ud83d\udca1 Solution:<\/b><\/p><p class=\"translation-block\">Through ITBX, Cl\u00ednica Ocular implemented a series of actions with the support of services and technologies to tackle these challenges:<\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\" class=\"translation-block\">Deployment of an intelligent Virtual PBX and Call Center Cloud platform capable of handling large volumes of calls with top-quality and stability for telephone support, allowing patients to address their requests more easily and effectively.<\/li><li style=\"font-weight: 400;\" aria-level=\"1\" class=\"translation-block\">Automation in appointment management using Voice Bot and Chat Bot for scheduling, confirmation, and cancellation of ophthalmology services via the instant messaging app WhatsApp.<\/li><li style=\"font-weight: 400;\" aria-level=\"1\" class=\"translation-block\">Management of special or priority requests through the Chat Center platform (Multi-agent WhatsApp) for patients requiring medical authorizations or needing human assistance, allowing for transfer to the appropriate department.<\/li><li style=\"font-weight: 400;\" aria-level=\"1\" class=\"translation-block\">Implementation of new tools such as SMS, Call Blasting, and HSM, enabling the clinic to be available on the channels where patients are present and to send appointment reminders or relevant information.<\/li><\/ul><p>\u00a0<\/p><p><b>\ud83c\udfaf Results:<\/b><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\" class=\"translation-block\">Increased patient satisfaction as human agents are now dedicated solely to truly essential tasks requiring empathy and special attention, achieving higher effectiveness.<\/li><li style=\"font-weight: 400;\" aria-level=\"1\" class=\"translation-block\">Measurement and reporting of all channels, interactions, and patient surveys for analysis, resolution of PQRs, and real-time decision-making.<\/li><li style=\"font-weight: 400;\" aria-level=\"1\" class=\"translation-block\">More than 500 successful daily appointments for optometry without human agent assistance.<\/li><li style=\"font-weight: 400;\" aria-level=\"1\" class=\"translation-block\">Recognition of Cl\u00ednica Ocular as a leader in visual health, with a steadily growing patient base and a strong industry reputation.<\/li><\/ul><p>\u00a0<\/p><p><b>\ud83c\udf1f Testimonial:<\/b><\/p><p><span style=\"font-weight: 400;\">&#8220;<\/span><i><span style=\"font-weight: 400;\">\u201cITBX is a strategic ally in our operations and in the comprehensive care of our patients.\u201d<\/span><\/i><span style=\"font-weight: 400;\">&#8220;.<\/span><\/p><p>\u00a0<\/p><p class=\"translation-block\">ITBX's success story with Cl\u00ednica Ocular highlights the positive impact of ITBX\u2019s advanced tools and solutions and how they can directly improve the quality of life for patients in the healthcare sector. At ITBX, we remain committed to developing technology that enables our clients to provide memorable service experiences to their patients.<\/p><p>\u00a0<\/p><p class=\"translation-block\">\ud83d\udc49 If you are interested in how we can make this a reality for your company, contact us to receive a consultation with our team of experts.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d7f5f01 th-btn-align-center elementor-widget elementor-widget-themo-button\" data-id=\"d7f5f01\" data-element_type=\"widget\" data-widget_type=\"themo-button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\n                \t\t\t<a class=\"btn-1 btn th-btn btn-standard-accent\" href=\"https:\/\/itbx.co\/en\/blog\/\">\n\t\t\t\t\t\t\t\t\tRead more articles\t\t\t\t\t\t\t<\/a>\n\t\t\n                    <a class=\"btn-2 btn th-btn btn-standard-primary\" href=\"https:\/\/itbx.co\/en\/contactanos\/\">\n                                    Contact Us                            <\/a>\n        \n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Success Stories: ITBX Transforming Patient Experience in the Healthcare Sector Ocular Clinic, a provider of visual health services, faced the challenge of delivering comprehensive patient care. With the help of ITBX\u2026 <a href=\"https:\/\/itbx.co\/en\/casos-de-exito-itbx-transformando-la-experiencia-de-los-pacientes-en-el-sector-salud\/\">Read More<\/a><\/p>","protected":false},"author":1,"featured_media":9532,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[99,97],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v19.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Casos de \u00c9xito: ITBX transformando la experiencia de los pacientes en el Sector Salud - Blog<\/title>\n<meta name=\"description\" content=\"La Cl\u00ednica Ocular, Empresa prestadora de servicios en Salud Visual se enfrentaba al desaf\u00edo de brindar una atenci\u00f3n integral de sus pacientes. 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