The customer wants the best of both worlds: Omnichannel In today's world, where customer service is key to business success, omnichannel has become a fundamental factor as it involves the integration and synchronization… Read More
Author Archives: ITBX Team
How to Create an Effective Telemarketing Strategy for Businesses?
How to Create an Effective Telemarketing Strategy for Businesses Telemarketing is a sales technique that involves making phone calls to potential clients or leads with the aim of persuading them to purchase a product or service. Although... Read More
What is a PBX and Why Should Your Company Implement It?
What is a PBX and Why Should Your Company Implement It? In the business world, having an effective communication system that allows employees to communicate with each other and with clients efficiently is crucial. This is where... Read More
What is IP Telephony?
What is IP Telephony? IP telephony is a constantly evolving technology that is revolutionizing the way businesses operate and people communicate. It offers a wide range of benefits and advanced features that do not… Read More
5 Challenges Your Company May Face Today
5 Challenges Your Company May Face Today 🤔 Consumers are immersed in trends of technology and massive information. Every day, they expect more and require solutions to their needs in the best possible way through… Read More
Do you use WhatsApp in your business? [Includes guide]
Do you use WhatsApp in your business? You can use WhatsApp for multiple purposes, but it is crucial to remember that what we do not measure, we cannot improve. That’s why today we want to remind you of 3 important metrics when evaluating your performance. If… Read More
The Best Ally for Your Business Productivity
The Best Ally for Your Business Productivity Companies need an expert strategic ally to guide them through digital transformation to achieve a truly unified service experience. So, how does ITBX support you… Read More
Why is Customer Experience Important?
Why is customer experience important? It has been found that "satisfied" customers generate up to 2.6 times more revenue for a company compared to "somewhat or not at all satisfied" customers. Therefore, providing an excellent experience is crucial... Read More
Create Real Connections with Real Customers
Create Real Connections with Real Customers We are dedicated to bringing the best of the digital world to serve our clients. Understanding that businesses are no longer B2C or B2B, but now H2H (Human to Human). Nowadays, ... Read More
Customer Experience as a Business Strategy
Customer Experience as a Business Strategy Today's consumers want information almost instantly. That's why businesses need to provide a good customer experience through any channel of communication: Omnichannel. … Read More