Omnichannel Virtual Manager

Omnichannel Virtual Manager

The new features of the Omnichannel Virtual Manager optimize mass contact by enabling a seamless transition to other support channels, providing an exceptional service experience for your customers

More than just a module, the Omnichannel Virtual Manager is a strategic ally that allows you to:

Optimize Mass Contact

Streamline mass communications with your customers, enabling a seamless transition to channels such as WhatsApp, SMS, and more

Maximize Effectiveness

Advanced algorithms ensure maximum effectiveness in record time, even performing smart retries on busy or unanswered numbers

Deliver an Unmatched Experience

Guide your customers to the most convenient channel for them, offering a personalized and satisfying experience

Main Features

New

Personalized Agent Transfer

This feature facilitates the automatic transfer of calls to specific agents based on the customer's phone number. This ensures that each interaction is directed to the most appropriate expert, optimizing query resolution efficiently.

New

Initiate Conversation with WhatsApp

This feature allows sending messages to start conversations through WhatsApp, offering the option to interact with a Chatbot, Chat Center, or Personal WhatsApp. It's an effective way to keep communication active and address queries immediately.

New

Send SMS with Access Links

This feature enables sending SMS with links to other channels such as WhatsApp, Web Support, video calls, and more. It expands communication options, adapting to customer preferences for a personalized and convenient experience.

New

Scheduling in Callback Campaigns

This tool enables automatic scheduling of calls within specific Callback campaigns. This functionality helps optimize contact time with customers, enhancing the effectiveness of follow-up and support campaigns.

New

Transfer to Satisfaction Survey

With this feature, customers can be automatically directed to a satisfaction survey. It facilitates the collection of valuable feedback to continuously improve service quality, gather comments and expectations, and enhance the customer experience.

New

Interaction with Measurement

This feature allows interacting with customers through options such as answering questions or pressing numbers to indicate actions taken. These data points enable your company to measure trends and generate detailed reports and insights about customer behavior and needs

Additionally, with the ITBX Omnichannel Virtual Manager, you can achieve:

Seamless Integration

Integrates perfectly with your ITBX Cloud platform

Scalability

Adaptable to the needs of businesses of all sizes

Advanced Analytics

Gain detailed insights into the performance of your campaigns and advanced analytics

Find this new tool included in the Business and Enterprise plans
View Plans