ITBX accounts, plans, or services do not require a minimum commitment or impose minimum activation and usage periods. Your subscription is monthly and automatically renews each month, with a billing cycle of 30 calendar days (from the 1st to the 30th of each month).

Similarly, any request for a reduction, termination, or cancellation of the ITBX account, plan, or service, including any additional active services, must be submitted in writing at least 40 calendar days before the start of the next billing cycle, considering the billing cutoff.

We assist you in designing your Bot through the following stages:

• Ideation: We review your chatbot objectives graphically to refine your ideas and provide guidance on best conversational design practices.
• Validation:You approve the general design of your bot, and we upload the necessary content (information, documents, links, images, or videos) before moving to the implementation stage. 
• Prototyping and Testing:We verify the functionality in a demo to ensure everything works as expected with real content, making final adjustments.
• Implementation and Activation:Finally, we implement and publish your bot according to the previous stages.

The ITBX API is a REST API structure that continuously grows in functions and features for our clients, offering numerous integration and automation options with your processes and platforms like CRM and ERP. Explore it at: https://api.itbx.co

Consider the following costs when hiring your Bot:

• This charge covers ideation, validation, prototyping, testing, implementation, and activation of your Bot. It is a one-time fee. Este cobro se realizar por la ideación, validación, prototipado, testeo, implementación y activación de tu Bot. Solo se cobra una vez.
• Monthly Fee: This is the charge included in your monthly invoice for the Chatbot service.. 

Yes, you can request any changes you need. We can hold a session or use a collaborative board to review objectives and address any questions you may have about its functionality.

You can capture as many variables as you want—there is no limit!

The key is to define what you will do with all the captured information.

Yes, you can deploy the same WhatsApp Bot on other social networks such as Facebook Messenger or Instagram.

Yes, based on your flowchart design, you can set this up.

Remember, the best experiences are generated by human agents, but your Bot can help create them.

Yes, when the conversation is transferred to a human agent, they can view a summary of the information captured by the user.

This helps avoid asking the client for information they have already provided, such as their name, identification number, or service of interest.

Absolutely! To design a successful conversational flow, your Bot should have a defined personality.

Consider factors like:

• Does it have a name?
• Is it assigned a gender?
• Tone (cheerful, calm, emotional, humorous)
• Level of courtesy or formality (addressing the user as "tu" or "usted")
• Writing patterns (e.g., use of abbreviations, emojis)

Yes, you can send HSM or (Highly Structured Messages) , campaigns, following Facebook's, guidelines.

HSMs should be:

• Expected: The user must have given prior and explicit consent to receive the message via WhatsApp.
• Relevant: Messages should be personalized for the user. They must contain valuable and important information and provide clear actions for the user.
• Timely: Users should receive these messages at an appropriate time, such as after interacting with your company.

Read More on WhatsApp Policy and WhatsApp Commerce Policy

Yes, you can acquire the Chatbot service without having the Chat Center service or human agent conversation transfers.