Comunicaciones empresariales diseñadas para elevar la productividad y la experiencia de tus clientes
Cada canal es una oportunidad para crear confianza y brindar un servicio genuino
Transform Your Business
Some of Our Clients: Leaders in Service with ITBX
Digital Transformation + Productivity = Competitiveness
We offer intelligent solutions to effectively manage your contact channels
Optimize Resources
Pay only for what you use and for the time you need, with unlimited support
Synchronize Channels
Be where your customers are, on the right channel and when they need you most
Enhance Effectiveness
Automate processes by integrating data with each contact to improve response times and overall experience
Control Strategies
Only what you measure can be improved. Transform data into actionable insights for your business
Omnichannel Solutions
100% Cloud & SaaS
Every day, more customers connect through various channels
Our users create better experiences across major channels easily and productively. (Daily average interactions in VoIP, Chat, Social Media, and SMS). With the highest service stability and availability
Availability
97.91
Users
1198
Daily VoIP Minutes
200
K
Daily WA Messages
4
K
Daily SMS Messages
2
K
Solutions That Transform Your Business
Simplify and enhance every digital human interaction with your customers
Virtual PBX
Virtual numbering, IVRs, departments, schedules, recording and monitoring, 100% software, cloud, VoIP. Control and web reports, APIs
Call Center Cloud
Inbound, outbound, and/or blended campaigns, automatic dialing, recording, agents. 100% software, cloud, VoIP, APIs, and CRM integration
Bots
Virtual assistant for automatic responses. Handles all support flows, data capture, and information delivery. Available 24/7, Human-like language. 100% AI software
Chat Center Cloud
Support from multiple agents, WhatsApp, and social media. 100% software, cloud, AI, control and web reports. API Bot and surveys
Mass SMS and Voice
Text message SMS and voice message campaigns. Schedule control, personalized, TTS, API, control and web reports
API Integrations
ITBX REST API, easy integration with CRM, ERP, SMS campaigns, and automatic dialing. (HubSpot, Zoho, Teams, Zapier, and more)
ITBX Leading in Key Sectors
Discover how ITBX solutions make a difference in digital transformation, especially in key sectors, through cloud-based IP telephony and omnichannel capabilities
Over 5,000 users in renowned companies testify daily to the multiple benefits of digital transformation in customer service with ITBX. Here’s what some of them have to say:
“ITBX is part of our growth and strategy; it’s stable and provides excellent support. ITBX is a great ally”
Marcela Moncada
Assistant Manager of Services - SIIGO
“ITBX offers easy management and cost reduction”
Leonardo Garzón
IT Coordinator - KAESER Compressors
“ITBX is part of our network of allies, providing support and peace of mind”
Mariela Sandino
National Director - Seguros Bolívar
With the help of
