Send relevant and effective messages at scale, quickly and securely
WhatsApp HSM (Highly Structured Messages) are a powerful tool for businesses to maintain effective and personalized communication with their clients.
The WhatsApp HSM are structured messages or templates pre-approved by META – WhatsApp, which can include text, images, videos, or PDFs with buttons. They offer an interactive experience with important notifications, service updates, or marketing campaigns, allowing for smooth and continuous interaction.
When to Use an HSM?
The user must have given prior and explicit consent to receive the message.
The messages should contain valuable, important, and personalized information for the user.
Users should receive these messages at an appropriate and meaningful time, date, or hour
Send messages that resonate with your clients, from notifications and reminders to security alerts and product updates.
HSMs can contain interactive buttons that facilitate actions such as confirming an appointment, viewing an order, or starting a conversation with an agent.
Being pre-approved messages ensures that your communication complies with WhatsApp’s policies, maintaining your clients' trust.
Use unique HSMs to send personalized messages to specific clients, facilitating a transition to a direct conversation with an agent through our ITBX WhatsApp Chat Center. Ideal for confirmations, follow-ups, and individualized support.
Send structured messages to large volumes of clients, perfect for notifying promotions, service alerts, or reminders. Include interactive buttons for quick actions like confirming appointments, surveys, or redirecting to other websites.
