Call Recording
Call Recording and Monitoring in Your Intelligent Telephony Service
Discover how our advanced call recording and monitoring tool enhances the quality of your customer service and optimizes team performance
Enhance Customer Experience
Access call recordings to analyze interactions, identify areas for improvement, and provide a more personalized service
Optimize Your Team
Monitor agent performance in real-time, identify coaching opportunities, and ensure consistent quality service
Protect Your Business
Store calls as legal evidence in case of disputes, comply with regulations, and protect your confidential information
How Does Our Call Recording and Monitoring Service Work?
All calls are automatically recorded in the cloud, without the need for additional hardware or software
Supervise ongoing calls and listen to live conversations to evaluate team performance
Access recordings and analytics from your platform with just an internet connection
Analyze calls to better understand customer needs, identify trends, and make strategic decisions
What Does the Call Recording and Monitoring Service Include?
Unlimited Recording
All our plans include 6 months of unlimited cloud recording. Terms and conditions apply.*
Expansion Options
Expand your recording storage as needed. Terms and conditions apply.*
Transfer to Repositories
Transfer recordings to your own repository or storage system. Terms and conditions apply.*
Monitoring Dashboard
Access a comprehensive dashboard to monitor calls in real-time and obtain key insights
Support and Training
Access a team of experts who provide technical support and continuous training to maximize your service
Security and Privacy
Your data is protected with the highest standards of security and privacy
Scalability
Adapt your service to your business needs, regardless of size or complexity
Competitive Pricing
We offer competitive and flexible pricing so you can find the perfect plan for your business.
Some of Our Clients: Leaders in Service with ITBX
