Espera Omnicanal | Contacto Inteligente

Omnichannel Wait

Ensure a Smoother and More Efficient Customer Service Experience adapt to users' preferences and needs.

Flow Creation

Design multiple options to create omnichannel support flows and integrate various communication channels for a consistent and personalized experience.

Minimize Abandonment

Significantly reduce queue and inbound campaign abandonment with advanced queue management solutions that shorten wait times.

Mass Attention

Enable controlled mass handling of inbound traffic with campaign saturation, maintaining optimal service levels in call centers through intelligent technologies.

Main Features

New

Initiate Conversation with WhatsApp

This feature allows sending messages to start conversations through WhatsApp, offering the option to interact with a Chatbot, Chat Center, or Personal WhatsApp. It's an effective way to keep communication active and address queries immediately.

New

Send SMS with Access Links

This feature enables sending SMS with links to other channels such as WhatsApp, Web Support, video calls, and more. It expands communication options, adapting to customer preferences for a personalized and convenient experience.

New

Scheduling in Callback Campaigns

This tool allows for the automatic scheduling of calls within specific Callback campaigns, helping to optimize contact time with customers and improve the effectiveness of follow-up and support campaigns.