Omnichannel

ITBX is the omnichannel solution designed to create exceptional service experiences for your customers

100% Software, 100% Cloud, 100% VoIP, Chat, and SMS. Synced and integrated communications—simple, easy, and effective. With the best professional support to make it a reality for your business

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Sync and Orchestrate Your Channels

An omnichannel solution is not just a multichannel support technology but your company’s commitment to understanding what your customers need, adding empathy, capability, and training for your team to serve them across any available channel. Serve your customers on the channels where they feel most comfortable, according to their interests and needs.

Design Memorable Service Experiences

Every touchpoint in the customer journey, should be designed to offer what they are looking for through the channel they use. Always have online access to the necessary data about their relationship and history with your company. Additionally, a genuine concern from your team to serve them well forms the basis of a true omnichannel strategy. Making the customer the center of your business, results in loyal customers who are fans and promoters of your brand, also known as ““Customer Engagement“.

Effective, Agile, and Easy-to-Use Technology

ITBX brings omnichannel service to life in your company. Our platform is 100% Software, 100% Cloud, 100% Secure Web, with end-to-end encryption, 99.9% availability, and full support and consulting. Your team can easily connect from any internet connection, managing all voice channels (IP/VoIP), Chat (WhatsApp, Social Media, etc.), SMS, and API integrations with your CRM/ERP data. Serve customers both locally and globally. with a fully flexible, scalable system, paying only for what you use and for the time you need.

Automate Processes with AI Bots and Integrate Data via API

There are moments in the customer journey that can be easily automated, such as quick responses to frequently asked questions, scheduling, document delivery, catalog management, and more. An integrated system with data sources via API can provide a great service experience, with instant information and 24/7 availability. This is made possible by our virtual assistants, also known as ITBXbot, for voice and chat channels. While the best experiences are created by humans, artificial intelligence can support in creating them.

Control and Measure Customer Experience

Designing and implementing a service experience, relies on metrics such as volume, traffic, response time, request types, and contact trends. Everything that happens during customer contact across any available channel should be measured and controlled by a unified technological platform based on defined KPIs. Otherwise, all customer-centric efforts will be in vain. “What is not measured cannot be improved.” With ITBX, you transform the data from every contact into business intelligence, providing real-time information for timely decision-making.

Omnichannel Solution

Virtual PBX

Call Center

Chat Center

Bots & Automation

Providing excellent service is not easy, it becomes increasingly complex with demanding and tech-savvy customers. That's why ITBX has developed reliable, agile, and effective technology through an easy and straightforward implementation process.

Creado y soportado sobre más de 17 años de experiencia, comunicando exitosamente importantes empresas con sus clientes en todos los sectores y tamaños del mercado. Nuestro mayor valor lo encuentran las empresas que quieren y necesitan prestar un excelente servicio y diseñar una buena experiencia para sus clientes.

The future is now, and your company needs ITBX as a partner to transform your customer experience into the cornerstone of your business. Your company needs it, and your customers require it. They might not wait for you to make the decision!

Some of Our Clients: Leaders in Service with ITBX
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