Services
Elevate Your Service Level with Omnichannel Technology
Boost excellence in your business with our flexible digital solutions, designed to provide an unparalleled experience across all touchpoints
Services
ITBX is the solution for managing multiple communication channels with time measurements and statistics
Sandra Benavides
Regional Contact Center Manager | British Council
Services Using ITBX as Their Omnichannel Solution
Society and Government
Organizations dedicated to public welfare and resource management
Education
Institutions and services focused on learning and academic training
Hospitality
Services specializing in guest and dining experiences
BPO
Outsourcing services focused on efficient management of business processes
We transform every interaction into a standout experience for your business
We understand that providing exceptional service is key in the sector. That’s why we focus on creating meaningful interactions that strengthen trust and loyalty, effectively overcoming the challenges of the current environment
Total Personalization
We tailor our solutions to the unique needs of your operation, ensuring optimal results
Customer Journey
We enhance every stage of the customer journey with solutions that ensure exceptional interactions
KPIs, Measurement, and Control
Manage and improve performance with key indicators and detailed analysis
Committed to Delivering High-Quality Services
We specialize in providing superior quality service, tailored to the specific needs of the service sector, ensuring efficiency and trust in every operation and point of contact
Support and Training
We ensure constant support and specialized training to maximize your team's potential on our platform
> Experts available 24/7 to resolve any concerns
> Integrated training to optimize your operations
Security and Availability
We ensure the integrity and availability of your data with our solutions
> ITBX protects your information with advanced technology and security standards
> Use our tools to safeguard your data and optimize efficiency
Expansion and Adaptability without Borders
Our technological solutions advance with you, providing unmatched flexibility and evolving at the pace of your needs
> Guaranteed 99.99% availability with top providers
> Customize your platform and optimize your users' experience
Committed to Maximizing Your Operational Productivity
In the services sector, optimizing processes is essential for achieving success. Our comprehensive solutions enhance efficiency and productivity, freeing your team to focus on what matters most: ensuring an exceptional experience for your customers.
AI and Automation
We implement artificial intelligence and automation to streamline your processes, accelerate workflow, and ensure faster, more accurate, and efficient operations
Intelligent Automation and Optimized Self-Service
We deploy advanced bots to enhance your processes, allowing your customers to handle transactions, resolve inquiries, and expedite operations autonomously and efficiently
Efficient Integration of Advanced Systems
We integrate your IT tools, such as ERP and CRM, to boost operational efficiency and improve the customer experience. We leverage available data to personalize interactions and optimize every process
Perfectly Coordinated Omnichannel Experience
We offer an integrated and personalized experience, ensuring continuous communication and agile access through your chosen channels, with relevant and anticipatory content
Our robust and secure platform enhances efficiency in the services sector, facilitating remote work. We use the cloud to ensure agile and protected access to essential tools from anywhere.
Remote Work
We transform remote work with advanced technology that ensures efficient collaboration from any location
Cloud Platform
Maximize operational efficiency with our cloud solution, offering an adaptable, agile, and scalable infrastructure to meet your business needs
Design Service Experiences Across All Digital Channels for Your Clients
SMS and HSM
AI - Speech Analytics
API - Integrations
WhatsApp and Social Media
Telephony and Voice
Voice and Chat Bots
Some of our clients: Leaders in Service with ITBX
Face the Challenges of a Dynamic Environment with Solutions That Connect, Automate, and Optimize User Experience at Every Touchpoint
Organizations face the growing need to adapt to technological evolution. Challenges include digitizing processes, efficiently managing multichannel communication, and continually improving user experience, all while ensuring security, efficiency, and scalability of operations
Optimize Processes
Automate repetitive tasks and reduce wait times with voice and chat bots that streamline user support, allowing your team to focus on more strategic and productive tasks
Scale Your Operation
Leverage our cloud platform to expand your operational capacity effortlessly, quickly adapting to changing market needs with international numbering and smart telephony
Monitor in Real-Time
Implement advanced analytics and monitoring tools to measure the performance of each channel and adjust your strategies in real-time, enhancing the efficiency and outcomes of your communication campaigns
Connect from Anywhere
Enable your team to work from anywhere in the world with access to all tools and communication channels in the cloud, maintaining service continuity and efficiency, regardless of location
We integrate with your CRM or ERP system to optimize information management
