Intelligent Transfer
Intelligent Transfer: Boost Your Business Communication
Your customers expect quick, efficient, and personalized responses. Intelligent call transfer and handling allows you to deliver an exceptional customer experience while optimizing your call management
With our intelligent transfer and handling tool, you can design overflow strategies to ensure no call goes unanswered
You can configure rules to automatically transfer calls to another agent, department, or even an external number
For example, based on business hours or call volume, when there are too many calls in the queue for a single agent
Use the "Follow Me" system to have calls follow you wherever you go, even if you don’t have internet on your mobile device
Implement smart queues to distribute calls evenly among agents, according to their availability or skill set
Our tool includes a range of features that help improve your communication with customers, such as:
Intelligent Call Routing
Calls are directed to the most appropriate agent or department to handle them
Virtual Queues
Customers wait in a virtual queue until an agent becomes available to handle their request
Call Recording
Record calls for later analysis and monitoring. Available for up to 6 months of recordings
Reports and Analytics
Gain valuable insights into customer behavior and the efficiency of your customer service
What Benefits Can You Gain with This Tool?
Improve Customer Satisfaction
Customers experience shorter wait times, more personalized attention, and faster resolution of their issues
Increase Productivity
Agents can spend more time assisting customers and less time on repetitive tasks
Reduce Costs
Decrease the number of missed calls and optimize human resource management
Some of Our Clients: Leaders in Service with ITBX
