Sectors
With ITBX Cloud IP Telephony, we have designed and implemented communication solutions for all sectors
Now, we are bringing our technology and expertise into the future of customer engagement: "Omnichannel"
Design new, scalable business and service models using the various channels where your customers are—IP Telephony, Chat, and SMS. Every day, many of our clients connect with their users through different channels in an optimal way
These are the main sectors where ITBX's cloud IP telephony and omnichannel solutions make a difference and drive digital transformation
Healthcare
The priority is timely response to patients. This is not just an operational issue but one of empathy aligned with the priority of human life With these characteristics, we have designed service experience frameworks that can handle high volumes of users with the best metrics in the market
Financial
This is a sector with significant technological challenges, featuring disruptive business models where the standout factor in the market is the customer experience at each touchpoint in their Customer journey. Always data-driven—both in collection and analysis— to continuously measure each process and enable scalable and controlled growth in customer engagement across multiple channels.
Services
The services sector is where the "Customer-Centric" strategy becomes a reality. Achieving this requires a strong passion for service and a technological platform that allows you to develop your customer-focused strategy. Omnichannel solutions are essential for designing and implementing the journey, experience, and value delivered to customers at every channel and moment of engagement.
Logistics
Logistics challenges in the delivery and transportation of goods and services mean that technology is the fundamental foundation for added value and differentiation among traditional players and new disruptive entrants in this sector. We understand that it is a scheme of continuous contact and follow-up opportunities, which is not limited to a phone call but involves location and validation platforms requiring the availability and immediacy of channels like voice, chat, email, and/or SMS.
Industry
While this sector has limited contact with customers and suppliers, with minimal contact frequency, each interaction represents a significant business opportunity and must be handled by specific personnel. Traceability and corporate attention are always essential to deliver market value without losing positioning and proximity to clients and their needs. This involves integrating each management task into CRM and/or ERP via API.
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